How to revoke encrypted links?

Context

Encrypted links are used to allow the customer to securely subscribe or access the customer portal. These links provide access to sensitive data, and you must implement appropriate measures to ensure that only the relevant customer can access them.

• Only an authenticated user in your application should have access to their specific links.
• Your authentication system should adhere to state-of-the-art security practices.
• If you enable automatic emails, we strongly recommend confirming your users’ registration through double opt-in.

If you believe that a customer’s encrypted links may have been disclosed insecurely, you can revoke all previously created links for that customer to immediately cut off access to sensitive data.

Procedure

1. Select the desired customer

• Click on “Subscribers” from the left menu.
• Go to the customer profile by searching for the customer using the search engine or the customer list.

2. Open the page “Privacy & Security”

From a customer’s profile:

• Open the “Actions” menu
• Click on the “Privacy & Security” button.

3. Choose the action to take

From the privacy page:

• Click on the “Revoke private links” button.

4. Confirm your choice

Click on “Yes, I am sure” in the confirmation popup.

For further information

You may also want to erase a customer’s personal data. For more details, consult the documentation:

• How to anonymize a customer?

Tip

To revoke encrypted links via API, refer to our dedicated documentation.