What are the reasons for automatic suspension of a subscription ?

Context

To limit unpaid invoices and billing issues, ProAbono may automatically suspend a subscription in the following cases:

1/ The associated customer has no payment information registered

The subscription couldn’t be renewed because payment information is missing. It can be restarted after setting up a payment method (which can be an automated payment method or an offline payment method).

Note

You can stop this automatic process by disabling the default setting “Block renewals if the customer has no payment method”. To access this setting, click on the Settings section / Payment Methods / Payment Method Configuration / General Settings.

2/ One of the unpaid thresholds has been exceeded

By default, there are no predefined unpaid thresholds in your ProAbono business. You can add thresholds to trigger automatic suspension of subscriptions.
The subscription wasn’t renewed because the customer has too many unpaid invoices. The subscription can be restarted after canceling or paying the invoices marked as “Payment due”.

Note

You can stop this automatic process by not defining any unpaid thresholds.

To go further

You can also manually suspend a subscription.

• To learn more, consult the documentation: How to suspend a subscription?