Customer Never Billed

It is possible to configure a customer so that they are never billed.
This is useful, for example, when a customer is designated as the recipient of a subscription and you know that this customer will never be the buyer.

It is important to understand the impact on the customer. If a customer is configured as “Never billed”:

• A “Never billed” customer has neither a billing address nor a payment method.
• They cannot subscribe to a potentially paid subscription offer, meaning any subscription that includes a paid component (usage fees).
• No lines can be added to their balance, no payment can be triggered, and no invoice can be issued, even manually.
• They will not appear on the homepage of the “Subscribers” section in the list of “Customers with an incorrect address”.

Setting up via the API

It is possible to configure a customer as non-billable through the API.
Using the API, you simply need to update the “ModeBilling” parameter with the value “Never”.

This operation will be rejected if the customer has:

• at least one potentially paid subscription,
• at least one unpaid invoice,
• lines in their balance.

Setting up from the Back Office

It is possible to configure a customer as non-billable from the back office.

This article explains the procedure to set the “Never billed” parameter.
This article explains how to remove the “Never billed” parameter.