Invoice payment workflow
Context
Section titled “Context”Your customers have an overview of all their invoices and their status from the “Invoices” section of their customer portal.
In case some of the invoices are unpaid (due to failed payment attempts, invalid payment method, etc.), customers have the option to easily resolve the situation.
This article allows you to visualize the sequence of pages that enables your customers to settle an invoice.
Prerequisites
Section titled “Prerequisites”To make this work, you must have completed the following actions beforehand:
- Have integrated the hosted page for offer presentation.
- Have integrated the hosted customer portal page.
- If you haven’t done it yet, see How to integrate the “Customer Portal”?
Description
Section titled “Description”ProAbono highlights unpaid invoices to encourage customers to settle them. Customers can then initiate an automatic payment (credit card or SEPA) to resolve the outstanding invoice(s).